Gaming at g63.com is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our duty of care seriously, and we've built real tools to help every Filipino player stay in control.
At g63.com, responsible gaming is not just a checkbox — it's a core part of how we operate. Here's what that commitment looks like in practice.
g63.com operates in alignment with the responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). Our player protection policies are designed to meet and exceed the minimum requirements set by Philippine gaming regulators, keeping your experience safe and fair.
You decide how much time and money you spend at g63.com. Our platform gives you direct access to deposit limits, loss limits, session time limits, and cooling-off periods — all adjustable from your account settings at any time. Increases to limits take effect after a 24-hour cooling period to prevent impulsive decisions.
If you feel you need a break from gaming, g63.com's self-exclusion tool lets you suspend your account for a set period — from 30 days up to permanent exclusion. During self-exclusion, your account is locked, all marketing communications are stopped, and you cannot create a new account on the platform.
It's easy to lose track of time when you're in the middle of a game. g63.com's reality check feature sends you a pop-up notification at intervals you choose — every 30, 60, or 90 minutes — showing how long you've been playing and how your session balance stands. A small nudge that makes a big difference.
g63.com enforces strict age verification for every new account. All players must submit valid government-issued ID — such as a PhilSys National ID, passport, or driver's license — before they can deposit or play. Our KYC process is designed to ensure that no one under 21 years of age can access real-money gaming on our platform.
Our support team is available around the clock to assist players who have concerns about their gaming behavior. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, help is always just a message away. We treat every responsible gaming inquiry with complete confidentiality and zero judgment.
Gaming should always be a choice — something you do for fun, with money you can afford to lose, and time you've set aside for entertainment.
Responsible gaming means approaching online casino games — whether that's slots, bingo, live dealer tables, or sports betting — with a clear head and a plan. It means setting a budget before you start, sticking to it even when you're on a winning streak, and knowing when to log off. At g63.com, we believe that the best gaming sessions are the ones where you stay in control from the first bet to the last.
For most players, gaming is exactly that — a fun pastime, no different from going to the movies or watching a PBA game with friends. But for a small number of people, gaming can become a problem. Problem gambling doesn't discriminate — it can affect anyone, regardless of age, income, or background. The key is recognizing the early signs and taking action before things escalate.
g63.com is committed to making sure that every Filipino player on our platform has access to the information, tools, and support they need to keep gaming healthy and enjoyable. We'd rather you play less and enjoy it more than play more and regret it later.
Understanding the difference between healthy and problematic gaming behavior is the first step toward staying in control. Use this comparison as a personal check-in.
g63.com gives you a full set of tools to manage your gaming activity. All tools are available directly from your account dashboard — no need to contact support to activate them.
Set a maximum amount you can deposit into your g63.com account over a chosen time period. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour waiting period.
Cap the total amount you can lose within a set period. When your loss limit is reached, your account is automatically restricted from further real-money play until the period resets. This is one of the most effective tools for preventing sessions from spiraling beyond your budget.
Set a maximum duration for each gaming session. When your time limit is reached, you'll receive a notification and your session will end automatically. You can set limits from as little as 30 minutes up to several hours, depending on your preference.
Need a short break without committing to full self-exclusion? A cooling-off period temporarily suspends your account for a period of your choosing — from 1 day up to 6 weeks. During this time, you cannot log in, deposit, or play. All marketing communications are paused.
Self-exclusion is a serious commitment for players who feel they need a longer break from gaming. You can self-exclude for 6 months, 1 year, 5 years, or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. Your account is fully locked and all bonuses are forfeited.
Receive periodic in-session reminders showing your total session time, net win/loss, and the option to end your session. Reality checks are a gentle but effective way to stay aware of how long you've been playing and how your balance has moved during the session.
Problem gambling often develops gradually. These are some of the most common warning signs that gaming may be becoming a problem for you or someone you care about.
Answer these questions honestly. If you answer "yes" to two or more, it may be worth speaking to someone about your gaming habits.
Have you ever spent more money on gaming than you intended to in a single session or week?
Have you ever tried to win back money you lost by continuing to play or depositing more?
Have you ever hidden your gaming activity or the amount you spend from people close to you?
Has gaming ever caused you to miss work, school, or an important family commitment?
Have you ever borrowed money — from a person or a financial service — specifically to fund gaming?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you ever felt that gaming is your main way of dealing with stress, boredom, or difficult emotions?
Have you tried to cut back on gaming before but found it difficult or impossible to follow through?
Activating self-exclusion takes less than two minutes. Here's exactly how to do it.
Visit g63.com and log in using your registered email address and password. Make sure you are on the official g63com.net website before entering your credentials.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
In your Account Settings, navigate to the "Responsible Gaming" tab. Here you will find all available player protection tools, including deposit limits, session limits, cooling-off periods, and self-exclusion.
Select "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. Read the terms carefully — self-exclusion cannot be reversed during the chosen period.
Confirm your self-exclusion request. Your account will be locked immediately. You will receive a confirmation email, and all marketing communications from g63.com will be stopped. If you need further assistance, contact our support team at [email protected].
g63.com encourages players who need additional support to reach out to professional organizations. The following resources are available to Filipino players.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming program for Filipino players. PAGCOR's responsible gaming framework includes player education, self-exclusion registries, and operator compliance requirements. Players can contact PAGCOR directly for guidance on problem gambling resources available in the Philippines.
Philippine RegulatorThe National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services to Filipinos, including counseling for behavioral addictions. If problem gambling is affecting your mental health or the mental health of someone you know, the NCMH crisis hotline is available to provide guidance and referrals to appropriate services.
Mental Health SupportGamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are available in Metro Manila, Cebu, and other major cities across the Philippines, with online meetings also available.
Peer SupportOur dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a limit, discuss self-exclusion, or simply talk through your concerns, our team is here to help — with no judgment and complete confidentiality. Reach us via live chat on the platform or by email at [email protected].
Available 24/7Gaming is more enjoyable when you're in control. Set your limits, use our tools, and enjoy everything g63.com has to offer — responsibly.