Frequently Asked Questions

To complete KYC verification on g63.com, you'll need to submit at least one valid government-issued photo ID. Accepted documents include:

• PhilSys National ID (preferred)
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC Professional ID

For withdrawal verification, you may also be asked to submit a selfie holding your ID and a recent proof of address (utility bill or bank statement dated within the last 3 months). All documents are handled with strict confidentiality under our Privacy Policy.

No. g63.com strictly enforces a one-account-per-player policy. Each player is permitted only one registered account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you've forgotten your login details, use the Forgot Password feature on the login page rather than creating a new account.

Go to the g63.com login page and click Forgot Password. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat for immediate assistance.

You can update most personal details — such as your mobile number, address, and communication preferences — directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorized changes. Contact us via live chat or email at [email protected] to initiate a name or DOB update request.

g63.com supports a wide range of Philippine payment methods to make deposits and withdrawals as convenient as possible. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BDO, BPI, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international payment methods.

The minimum deposit at g63.com is ₱100 for GCash and PayMaya. For bank transfers, the minimum is ₱500. Maximum deposit limits vary by payment method and account verification level. Fully verified accounts enjoy higher daily deposit limits. If you need to increase your deposit limit, contact our support team to discuss your options.

Withdrawal processing times at g63.com depend on your chosen method:

• GCash / PayMaya: Typically 15 minutes to 1 hour after approval
• BDO / BPI / Metrobank: 1 to 3 business days
• Other banks: Up to 3 to 5 business days

All withdrawals are subject to a standard security review before processing. First-time withdrawals may take slightly longer as our team completes final KYC checks. The minimum withdrawal amount is ₱200. There are no withdrawal fees charged by g63.com, though your bank or e-wallet provider may apply their own charges.

Withdrawals may be delayed for several reasons. The most common are: incomplete KYC verification, active bonus wagering requirements that haven't been met yet, a pending security review on your account, or a mismatch between your registered name and your payment account name. To avoid delays, make sure your account is fully verified before requesting a withdrawal and that all bonus wagering requirements are satisfied. If your withdrawal has been pending for more than 24 hours, please contact our support team with your transaction reference number.

g63.com does not charge any fees for standard deposits or withdrawals. However, please be aware that your bank or e-wallet provider (GCash, PayMaya, BDO, BPI, etc.) may apply their own transaction fees, especially for inter-bank transfers. We recommend checking with your payment provider for their current fee schedule. Any applicable third-party fees are outside of g63.com's control and are the responsibility of the player.

g63.com offers a comprehensive library of over 500 games across multiple categories:

• Live Dealer Games: Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger, and more — streamed in real time from professional studios
• Slots: Classic slots, video slots, jackpot slots, and featured titles like Piggy Gold
• Bingo: Multiple bingo variants with regular jackpot draws
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting available for eligible players

New games are added regularly. Check the Games section of your g63.com account for the latest additions.

Yes. All games on g63.com use certified Random Number Generators (RNGs) that are regularly audited by independent third-party testing agencies. This ensures that every spin, card draw, and dice roll is completely random and cannot be predicted or manipulated. Live dealer games are streamed from licensed studios with physical cards and equipment, adding an additional layer of transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Absolutely. g63.com is fully optimized for mobile play on both Android and iOS devices. You don't need to download any app — simply open your mobile browser, go to g63com.net, and log in to your account. The platform automatically adjusts to your screen size for a smooth, responsive experience. For the best performance, we recommend using the latest version of Chrome or Safari on your device and connecting via a stable Wi-Fi or 4G/5G connection.

Piggy Gold is one of g63.com's featured slot games — a high-energy, visually rich slot with multiple paylines, free spin features, and a progressive jackpot element. To play, simply navigate to the Piggy Gold page from the main menu, select your bet size, and spin. The game includes a detailed paytable accessible from the information icon within the game interface. As with all slot games on g63.com, Piggy Gold uses a certified RNG to ensure fair outcomes on every spin.

g63.com offers a competitive welcome bonus package for new Filipino players. The exact bonus amount and structure are displayed on the registration page and in the Promotions section of your account after signing up. Welcome bonuses are subject to wagering requirements, which specify how many times the bonus amount must be played through before a withdrawal can be made. Always read the full bonus terms before claiming any offer to make sure it suits your playing style.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while live dealer games may contribute less. The exact contribution rates are listed in the bonus terms for each promotion.

Most bonuses at g63.com are credited automatically when you meet the qualifying conditions — for example, making a qualifying deposit. Some promotions require you to enter a promo code during the deposit process or opt in via the Promotions page in your account. If a bonus hasn't been credited within 30 minutes of meeting the qualifying conditions, contact our support team via live chat with your deposit reference number and we'll look into it right away.

Yes. g63.com uses 256-bit SSL (Secure Socket Layer) encryption across the entire platform — the same standard used by major banks and financial institutions. This means all data transmitted between your device and our servers is fully encrypted and protected from interception. We also employ multi-factor authentication options, real-time fraud monitoring, and strict data handling practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your personal and financial information is never sold or shared with unauthorized third parties.

Two-factor authentication adds an extra layer of security to your g63.com account. To enable it, go to Account Settings > Security and follow the steps to link your mobile number or authenticator app. Once enabled, you'll be required to enter a one-time PIN (OTP) sent to your registered mobile number each time you log in from a new device. We strongly recommend enabling 2FA to protect your account, especially if you use GCash or online banking for transactions.

If you suspect that someone has accessed your g63.com account without your permission, take these steps immediately:

• Change your password right away via Account Settings > Security
• Contact our 24/7 support team via live chat to flag the issue and request a temporary account lock
• Review your recent transaction history for any unauthorized activity
• Change the password of the email address linked to your g63.com account

Our security team will investigate and respond promptly. Never share your password, OTP, or account details with anyone — g63.com staff will never ask for your password.

g63.com provides a full suite of responsible gaming tools accessible from your Account Settings > Responsible Gaming section:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Cap the total amount you can lose within a set period
• Session Time Limits: Automatically end your session after a set duration
• Reality Check Alerts: Receive periodic reminders of your session time and balance
• Cooling-Off Period: Temporarily suspend your account for 1 to 42 days
• Self-Exclusion: Lock your account for 6 months, 1 year, 5 years, or permanently

For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your g63.com account, go to Account Settings > Responsible Gaming, and select Self-Exclusion. Choose your preferred exclusion period — 6 months, 1 year, 5 years, or permanent — and confirm your decision. Your account will be locked immediately and all marketing communications will stop. Self-exclusion cannot be reversed during the chosen period. If you need help activating self-exclusion, our support team is available 24/7 via live chat.

You must be at least 21 years old to register and play at g63.com. This is a strict requirement in line with PAGCOR regulations governing online gaming in the Philippines. All players are required to submit a valid government-issued ID during the KYC verification process to confirm their age. If we discover that a player is under 21, their account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned. If you believe a minor has accessed g63.com, please contact us immediately at [email protected].

If you feel that gaming is negatively affecting your life or the life of someone you care about, help is available. You can:

• Contact g63.com's 24/7 responsible gaming support team via live chat — all conversations are confidential
• Activate self-exclusion or a cooling-off period from your account settings
• Reach out to the National Center for Mental Health (NCMH) crisis hotline in Mandaluyong City
• Connect with Gamblers Anonymous Philippines — meetings are available in Metro Manila, Cebu, and other cities, as well as online
• Contact PAGCOR's responsible gaming program for national-level support resources

You are not alone. Asking for help is always the right move.